Ridge Rock app support

Let’s get you back to your project.

Help with the Ridge Rock app and your online project workspace.

The app is for Ridge Rock staff and invited customers. Use the email address on your invitation. Your role and project permissions determine what you can see and do.

Email app support Call (512) 294-9579

You can also open the web workspace. This page does not create an account or grant project access.

Set up your account or reset your password

For a new account, follow your Ridge Rock invitation and the account-setup instructions. If the invitation is missing or expired, contact us using the email address that should receive it. Check your junk folder first.

On the app’s sign-in screen, use the password-reset option and enter your account email. Follow the emailed code or link to choose a new password. If nothing arrives, contact us; for privacy, a reset response does not confirm whether an account exists. Never share your password or verification code with support.

A project or feature is missing

Make sure you signed in with the invited email address. If the wrong project is shown, or you cannot view a document or action you expect, tell us which project and what you were trying to do. Ridge Rock must confirm and update access; creating another account will not fix a permission issue.

The app shows an older update or will not refresh

Check your connection, then pull down to refresh the project screen. A last-saved-update message means the app has not confirmed fresh information. You can check the web workspace for the latest available record. If the message continues, tell us the screen, approximate time, and app version.

Before signing out or reinstalling, check for unsent messages, uploads, or other pending work. Contact us if you are unsure whether something was saved. Removing the app can remove device-only work.

Messages, photos, and file uploads

Confirm you are in the intended project and conversation before sending. On iPhone, check the app’s camera, photo, and microphone permissions in Settings if a media option is unavailable. On Android, check the system camera or selected-file access and any device permission prompt. Wait for an upload or send confirmation before leaving the task, and check the conversation before retrying to avoid duplicates.

If a file fails, tell us its type and approximate size. Do not email sensitive project files just to demonstrate an error; we can help choose an appropriate way to share them.

Invoices and signed change orders

Open the relevant project record to review its status and available documents. Hosted payment and signature pages may open outside the native screen. If a signed copy is not available, contact the project team with the change-order reference.

If a payment is processing or its result is unclear, do not submit another payment. Ask us to confirm the status. Never email card numbers, bank details, or signing links to report a problem.

Account closure and privacy requests

To request account closure, access to your information, a correction, or deletion, email info@ridgerockbuilders.com from your account email with “Ridge Rock privacy request” in the subject. Describe what you want us to do; no password or verification code is needed. We may need to verify your identity before acting.

Removing the app or closing account access does not automatically delete construction, financial, warranty, or other shared records. We will explain any retention limits when handling your request. Read the app privacy policy for details.

Report a problem or an accessibility barrier

Tell us the screen, what you expected, what happened, and the approximate time. Your phone or tablet model, iOS or Android version, and Ridge Rock app version can help. A screenshot is optional; remove private customer information, account details, and access links first. For accessibility help, describe the task and any assistive technology you choose to share so we can help with an alternative.

info@ridgerockbuilders.com · (512) 294-9579

App privacy policy · Website & Build Studio privacy · General project inquiries